Frequently Asked Questions
Everything you need to know about shopping at Hype.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
Are your products authentic?
Absolutely. Every item sold on Hype. is sourced directly from licensed distributors or the brands themselves, ensuring 100% authenticity for every purchase.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Do you restock sold-out items?
Many of our high-demand pieces are limited edition, but we do restock core essentials. We recommend signing up for 'Back in Stock' notifications on the specific product page.